What methods of payment can I use?
Underwood Family Farms uses PayPal to process online orders. You may use a credit card (VISA, MasterCard, Discover, AMEX) through PayPal or you may opt to use your PayPal account.
Do you charge tax?
Tax is based on tax rates for your taxing jurisdiction (derived from the ship-to address being used for your order).
Tax is calculated at the product-level, as some states offer tax exemptions and exceptions for certain items. Some of the items in your order may be taxable and others may be non-taxable. Likewise, some taxable items may be taxed at a different rate than other taxable items in your order.
Underwood Family Farms collects applicable taxes in all states except Delaware, Montana, New Hampshire and Oregon.
Why is there only one FedEx shipping option?
All fresh produce baskets require next day FedEx shipping. Saturday delivery is not offered on our site, but if requested, we will accommodate for an extra $10.00
How far in advance do I need to order?
Our gift baskets are made to order and require 72 hours advance notice so that we may provide the highest quality fruits and vegetables. Please remember orders placed on weekends or holidays will be sent out within 3 business days.
Underwood Family Farms currently cannot ship to PO Boxes.
Business days are Monday through Friday, excluding holidays determined by carriers.
Deliveries available on business days only.
We currently only ship to within the United States.
What is your return policy?
Underwood Family Farms offers refunds or exchanges to products that are unopened and in sellable condition.
If any shipment of fruits, vegetables, or baskets is damaged for any reason, we will replace or refund the entire basket including any shipping costs. Often times, the basket is damaged due to the shipping carrier or weather related damages however, we will assume full responsibility in any case.
No returns will be accepted after 30 days. Returns or exchanges for products other than baskets will only be accepted by first calling Underwood Family Farms and receiving a Return Authorization Number.
Afterwards, mail your purchase and receipt to:
Underwood Family Farms
5696 Los Angeles Ave.
Somis, CA 93066
Note: 10% restocking fee may be assessed to returns (other than defects and order mistakes). We will not refund any postage for returned packages. (other than for defects and order mistakes).