CSA Program - Signup Help

Sign Up Wizard Questions
 
I don't see a pick-up site that is near me.
We are always looking for new site hosts. Email us at info@underwoodfamilyfarms.com to inquire about becoming a site host.

The site I am interested in joining doesn't have the street address.
Those sites are probably private residences, when you sign up as a member you will be sent an email confirmation with all the details about your site location.  Additionally, you can see this information after you sign up by signing into your CSA account and clicking on Pick-up Directions.

The site that I want to pick up at says "Closed".
Some pick-up sites, such as schools and churches/temples are limited to that particular community.  If you have a question about whether you can join, please email us at csamembers@underwoodfamilyfarms.com.

The site that I want to pick up at says "Waitlisted".
At times pick-up sites become full and over capacity, you can join to be notified when the site is open again or maybe consider starting a new location nearby.

What are my payment options and how to do they work?
We have three payment options - monthly, quarterly and semi-annual, this determines the length of your CSA membership.  If you are a new member, it's probably best to pick the monthly option to see if you like the program first.  Some people really prefer the longer options so that they don't have to worry about making a payment every month.

We also allow the members to choose either single (one-time) payments or automatic (recurring) payments. The automatic payments are setup and managed by the member through a PayPal account (required) and will be automatically processed in accordance with what payment payment you have chosen (monthly, quarterly, semi annual).  All payments are processed electronically through PayPal (our payment processor), but you do not need to pay using a PayPal account, you can use any credit or debit card accepted by PayPal.

How do I know that I am signed up?
You will receive a confirmation email with details about your box size, pick-up location and your first date of delivery.  Please keep this email for your reference as it contains links to information here on our website that you may need to access in the future.  If you do not receive a confirmation email, please send us an email to csamembers@underwoodfamilyfarms.com.

Online System Features

How do I change my box size, or add or remove additional boxes, put a box on hold or change pickup sites?

To schedule a box hold using the Delivery Hold feature:

1 - Log into your account
2 - Click on Delivery Hold
3 - Enter the dates you will be on vacation. Note: If you enter a delivery date as your last day of a hold you will not be scheduled for a box that day. If you plan to return and pick up a box on the same day you will need to enter the ending date of your hold as two days prior to the scheduled delivery date.
4 - Click on Continue. Up to three (3) holds can be scheduled at a time. The deadline for a box hold is 6PM 4 days prior to your next scheduled delivery (pick-up). For example, if your pick-up day is Tuesday you will need to schedule your hold by 6PM on Friday. If you attempt to schedule later than that, the system will give you a message and your box hold will not processed.
5 - You will be sent an email confirming your box hold dates and the date of your next scheduled pick-up.

To change your box (share) size or add a box to your subscription:

1 - Log into your account
2 - Click on Change Subscription (on the right under Summary and below the blue bar that says Subscription)
3 - To switch box sizes, you will need to add the box size you desire and then remove the box size that you are currently receiving. Click on the Add button for the box size you want to start receiving. You will see the Subscription summary change to the right and you will have both (large and small) boxes listed there, click on the "x" next to the box that you want to remove and click on Save & Close.
4 - To add an extra box to your current subscription you will click on the Add or Extra button depending on which size box you wish to add on and then click on Save & Close. All subscription changes are subject to the same deadline as a vacation/hold and must be processed by 6PM 4 days prior to your pick-up day.
5 - You will be sent an email confirming your box subscription changes.

To change your pick-up location:

1 - Log into your account
2 - Click on Change Location (on the right under Summary and below the blue bar that says Next Delivery)
3 - To change locations, click the radio button for the location where you wish to pick up your box and click on Save & Close. Note: It must be the same delivery day. If you wish to change your delivery day and location, you will need to send an email to csamembers@underwoodfamilyfarms.com requested that change. All subscription changes are subject to the same deadline as a vacation/hold and must be processed by 6PM 4 days prior to your pick-up day.
4 - You will be sent an email confirming your box subscription changes.

Will the system tell me when I need to make a payment?
You can tell by your account balance if you need to make a payment.  You will receive 2 email reminders prior to when you need to make a payment, when you receive that email, please login to your account and make your next payment.

Can I set up automatic payments if I didn't originally pay that way?
Yes!  By selecting the Automatic Payment Service option on the payment page, you can set this up through PayPal.  Note:  Requires a PayPal account and is the member's responsibility to manage this feature.