Your Subtitle text
CSA Program - Membership Agreement
CSA Policies
We ask all new subscribers to carefully read the following document and then click "I agree" (during the signup process) when finished. These are the guidelines that keep our CSA running smoothly, and you will be responsible for knowing them.
The Spirit of our CSA - Community Supported Agriculture (CSA) has become a popular way for consumers to buy fresh, local, seasonal food directly from a farm. The basic idea is that the farm offers a certain number of "shares" to the public. Interested consumers purchase a share in advance (aka a "membership" or a "subscription") and in return receive a box (bag, basket) of seasonal produce each week throughout the farming season. There are numerous benefits to both the farm and the members. Many members report that they reconnect with "real food" and their health and well being improves. It gives an opportunity for the farm to foster a relationship with their members and the opportunity for members to learn more about how food is grown and to visit the farm. We offer a CSA community blog for our
members that offers tips, recipes and information about the produce that your receive in your box each week.
Payments - We use a web-based software program called Farmigo to help manage the financial interactions between our customers and our farm. Underwood Family Farm CSA members have online access to their own accounts, and with the exception of requesting box hold/site or box size changes (please email us for those), members can view/edit their contact information, view their current account balance and history, and view directions and instructions for their pick-up location. We accept payment via Paypal or credit cards (VISA, MasterCard, American Express and Discover). Payment creates an account balance from which we subtract boxes received weekly. We require a minimum one-month prepayment to sign-up for the CSA program.
Box Sizes and Payment Plans - We offer two different box sizes for your convenience: Small is valued at $15 per week and Large at $20. We recommend you take a look at our box description page to help you decide what size box to start with. We provide incentives for subscribers who make larger payments that help us finance the longer term operation of our farm. For quarterly commitments you will receive one (1) Annual Season Pass to the farm ($32 value). For semi-annual commitments, we will offer two (2) Annual Season Passes to the farm. Please note the Annual Passes are good for the member only and are not transferable or refundable. An Annual Pass is good for one admission to the farm (a single person - not an entire family).
Communication - By agreeing to join our CSA, you are also agreeing to open and read email communications from us including: Payment due emails: All billing issues regarding your account will be emailed to you, including start ups and account suspension. You may also receive specific emails announcing important changes to our service. Please read our emails as soon as you see them. Please add us to your address book to protect our communications from spam filters.
We encourage subscribers to give us feedback about box quality and contents by emailing us at csamembers@underwoodfamilyfarms.com. It's very important that you include your full name, and your email address log-in which you used to create your online account, on all correspondence. For quality issues please include when you picked up your box and how you're storing the produce.
Box Holds - Please email us for box holds no later than four (4) days prior to the first pickup date you want to put on hold. Please include your name, your email address log-in and the dates that you wish to have a hold on your box and the date you wish to resume pickup.
Account Suspension - Your box will not be delivered if you do not have an account balance four (4) days prior to your pickup date. For example, if your pickup date is on Tuesday, you will need to make your payment by Friday. If we don't receive a timely payment from you, you will receive an email letting you know that your service has been suspended. If you make a payment after this time, you need to wait for email notification of your next delivery. Restarting your box delivery may take up to four (4) days, as the lists are made in advance, so don't expect a box that week unless you get an email saying it will be there. If you do not get a box, there will be no charge for that week.
Cancellation - To cancel your subscription, please email us at csamembers@underwoodfamilyfarms.com and put CSA Cancellation in the subject line.
Pickup Day/Location Etiquette - In order to expand our CSA program, Underwood Family Farms relies on outside private drop sites, and we ask everyone to follow the following rules:
We ask all new subscribers to carefully read the following document and then click "I agree" (during the signup process) when finished. These are the guidelines that keep our CSA running smoothly, and you will be responsible for knowing them.
The Spirit of our CSA - Community Supported Agriculture (CSA) has become a popular way for consumers to buy fresh, local, seasonal food directly from a farm. The basic idea is that the farm offers a certain number of "shares" to the public. Interested consumers purchase a share in advance (aka a "membership" or a "subscription") and in return receive a box (bag, basket) of seasonal produce each week throughout the farming season. There are numerous benefits to both the farm and the members. Many members report that they reconnect with "real food" and their health and well being improves. It gives an opportunity for the farm to foster a relationship with their members and the opportunity for members to learn more about how food is grown and to visit the farm. We offer a CSA community blog for our
members that offers tips, recipes and information about the produce that your receive in your box each week.
Payments - We use a web-based software program called Farmigo to help manage the financial interactions between our customers and our farm. Underwood Family Farm CSA members have online access to their own accounts, and with the exception of requesting box hold/site or box size changes (please email us for those), members can view/edit their contact information, view their current account balance and history, and view directions and instructions for their pick-up location. We accept payment via Paypal or credit cards (VISA, MasterCard, American Express and Discover). Payment creates an account balance from which we subtract boxes received weekly. We require a minimum one-month prepayment to sign-up for the CSA program.
Box Sizes and Payment Plans - We offer two different box sizes for your convenience: Small is valued at $15 per week and Large at $20. We recommend you take a look at our box description page to help you decide what size box to start with. We provide incentives for subscribers who make larger payments that help us finance the longer term operation of our farm. For quarterly commitments you will receive one (1) Annual Season Pass to the farm ($32 value). For semi-annual commitments, we will offer two (2) Annual Season Passes to the farm. Please note the Annual Passes are good for the member only and are not transferable or refundable. An Annual Pass is good for one admission to the farm (a single person - not an entire family).
Communication - By agreeing to join our CSA, you are also agreeing to open and read email communications from us including: Payment due emails: All billing issues regarding your account will be emailed to you, including start ups and account suspension. You may also receive specific emails announcing important changes to our service. Please read our emails as soon as you see them. Please add us to your address book to protect our communications from spam filters.
We encourage subscribers to give us feedback about box quality and contents by emailing us at csamembers@underwoodfamilyfarms.com. It's very important that you include your full name, and your email address log-in which you used to create your online account, on all correspondence. For quality issues please include when you picked up your box and how you're storing the produce.
Box Holds - Please email us for box holds no later than four (4) days prior to the first pickup date you want to put on hold. Please include your name, your email address log-in and the dates that you wish to have a hold on your box and the date you wish to resume pickup.
Account Suspension - Your box will not be delivered if you do not have an account balance four (4) days prior to your pickup date. For example, if your pickup date is on Tuesday, you will need to make your payment by Friday. If we don't receive a timely payment from you, you will receive an email letting you know that your service has been suspended. If you make a payment after this time, you need to wait for email notification of your next delivery. Restarting your box delivery may take up to four (4) days, as the lists are made in advance, so don't expect a box that week unless you get an email saying it will be there. If you do not get a box, there will be no charge for that week.
Cancellation - To cancel your subscription, please email us at csamembers@underwoodfamilyfarms.com and put CSA Cancellation in the subject line.
Pickup Day/Location Etiquette - In order to expand our CSA program, Underwood Family Farms relies on outside private drop sites, and we ask everyone to follow the following rules:
- Please observe the pick-up times carefully. Doors may be locked or hosts gone during other times. We do not coordinate or recommend after hours pickup.
- Don't take a box if one doesn't have your name on it. All boxes are labeled; if there isn't one there for you, there's probably a reason why. If you have someone pickup for you, do not forget to inform them of this policy.
- Do not look through other peoples boxes. All the like-sized boxes contain the same items.
- Please check with your site host about box recycling. Please do not leave the
papers or other trash at your pickup site. - Late pick-ups are not eligible for credits, due to natural deterioration of fresh produce.
Lots of things can happen to boxes after hours, we don't credit for any of them.
Content copyright . Underwood Family Farms. All rights reserved. sitemap | privacy policy | terms of use | contact us
